FAQ

Unlike with other trade websites, you are welcome to place an order for as small or large as you like.

Carriage is FREE on all orders over £100 (excluding VAT) for UK Mainland delivery. Orders below £100 (ex VAT) will incur a small carriage charge of £6.99 – this will be automatically added to your basket.

Yes! Please contact our team at direct@outofthebluestudios.co.uk giving them your location and we will advise you of the delivery charges straight away.

All cards that are not showing as ECO in the product description, come individually cello wrapped and in a Pack of 6 (overwrapped), our Into the Green brand of ECO cards are unwrapped in Packs of 6 and you receive an additional 2 Envelopes within each pack to help with the misplaced envelope issue.

Yes, if you log out or close the page mid-order, all items selected will remain in your basket, so don’t worry about losing your order! You can add lines across as many sessions as you need then submit your order when you are ready to pay.

All orders placed before 1pm will be delivered by DPD within 48hr (excluding weekends and bank holidays). As with all carriers, there are sometimes delays which are out of our hands.

Sure. Email direct@outofthebluestudios.co.uk to receive an Account Form which will need to be completed and returned.

Don’t worry, we are here to help. Contact us as soon as possible at direct@outofthebluestudios.co.uk with details of the issue and any supporting photos.

Of course, Email us direct@outofthebluestudios.co.uk or fill out a 'Contact us' form available on our website.

You may return your goods for a full refund (less the cost of delivery) at any time up to 7 days after the date of your order. We reserve the right to charge a 10% restocking fee of the value of credit with a minimum charge of £25. Excessive returns may result in the closure of your account. The goods must be received by us in the same condition as they were sent with any packaging undamaged so that they remain in a saleable condition. Please ensure that you package the items safely and you retain proof of posting. Any refund due will be processed back on to the card used to make payment on the original order. Should any item arrive in poor condition then we will exchange or provide a full refund upon the return of the goods. The customer will need to bear the cost of returning the goods to us. If Out of the Blue Studios Ltd is at fault then the postage costs will be refunded. Faulty goods will not be accepted after two weeks from receipt of order. Customers can cancel their order and receive a full refund by notifying us by email at direct@outofthebluestudios.co.uk before the order is picked. If the order has already been dispatched then in order to receive a refund, the customer will be responsible for returning all goods to Out of the Blue Studios Ltd in the same condition as they were sent, with any packaging undamaged so that they remain in a saleable condition. The customer will have to bear the postage cost of returning the goods and will not be refunded for the postage costs from where we sent the order out to them originally and we reserve the right to enforce a cancellation charge of up to 10% to the value of the order.

Any items to be returned should be sent by recorded delivery to :- Out of the Blue Studios Ltd c/o Connextions Logistics Link House Bute Street Stoke on Trent Staffordshire ST4 3PW Please ensure all of the original paperwork is included and clearly notify us of the reason for the return on it.